We offer returns for store credit within 14 days of delivery. Refunds to original payment method are not permitted.
In order to qualify for store credit, your item must be unworn and in its original condition and packaging.
For US returns, click 'Start a Return' above and follow the prompts to process your return.
Full return policy
All regular priced merchandise can be returned for store credit within 14 calendar days of the delivery or pickup date. Please note, refunds to the original payment method are not permitted for any product.
Items marked as FINAL SALE are not eligible for store credit. Please reference the product page to determine if an item is a final sale.
Return Eligibility
For your item to be eligible for store credit:
- The product must be unworn and in its original condition and packaging.
- Proof of purchase and/or receipt must be available.
Please note, we reserve the right to refuse a return for store credit if the purchase falls outside of our return window, we deem the product has been worn/original packaging missing, and/or if proof of purchase is not available.
Please note, original shipping fees are non-refundable and will not be credited to your store credit should you choose to proceed with a return.
Gift Returns
If you wish to process an online gift return through our returns portal, you will need the order # and zip code. If this information is not available, please reach out to customercare@lisagozlan.com and our team will be happy to assist.
For your gift to be eligible for store credit:
- The product must be unworn in its original condition and packaging.
- Proof of purchase and/or receipt must be available.
- The return must be initiated within the allotted return window.
start your online return
Please visit our US returns portal here to start your online return. If you are returning from outside of the US, please see international returns information below.
When submitting your return request online, please have your order # and shipping postal code ready to enter. If eligible for return, our system will guide you through a series of prompts and generate an automatic return label for you to ship your item back to us. Once your return is received and validated, your store credit will be processed and you will receive email confirmation.
Please note, all online returns are subject to a $10.00 shipping and handling fee. Original shipping fees are non-refundable. See Return Shipping Fees below for more information.
Packaging Your Return
Please note, for your item to be eligible for return it must be shipped in its original condition and packaging. If available, we kindly ask that you use the reusable padded pack, received with your original shipment, to securely package your return for shipment.
International Returns
If you are returning from outside of the US, please contact customercare@lisagozlan.com to initiate your online return.
When submitting your return request via email, please include your order # and shipping postal code. If eligible for return, we will provide you with a manual returns form to be completed and included in your return parcel.
Please note, shipping costs associated with international returns will be at the customers expense. Original shipping fees and/or duties & taxes are non-refundable. See Return Shipping Fees below for more information.
Return Packaging
Please note, for your item to be eligible for return it must be shipped in its original condition and packaging. If available, we kindly ask that you use the reusable padded pak, received with your original shipment, to securely package your return for shipment. Please also include your returns form in the return parcel.
In-store Returns
If your product meets the requirements for store credit, our showroom team will be happy to help you process your return in-store! Please see our store locations here to find a boutique near you.
Please note, if you wish to process an exchange in-store, our team will have to issue a 'store-credit' which can then be used to process an exchange on the spot!
Return Shipping Fees
US RETURN SHIPPING FEES
All domestic, online returns for store credit are subject to a $10.00 shipping/handling fee. If you are returning for store credit, this fee will be deducted from your credit amount.
Please note, original shipping fees are non-refundable and will not be credited to your store credit. This also applies to any duties and taxes incurred for international orders & returns.
To speak with our Customer Care team regarding a new or existing order, please email customercare@lisagozlan.com
For Influencer, PR/Media Relations, stylist or other collaboration requests please email happyclub@lisagozlan.com
Visit us in-store! To find a store near you or to contact one of our boutiques, please reference our visit us page.
As a general rule of thumb, your jewelry should be the last thing you put on and the first thing you take off.
Brass Plated
Material: Our Brass Jewelry is plated in a thick layer (0.5 microns) of 18K Gold, Sterling Silver or Rhodium.
Care: Brass plated jewelry will naturally experience loss of plating and/or tarnishing over time, particularly when exposed to environmental factors like water, moisture, air pollution, items containing sulfur and/or other harsh chemicals
Store: To increase the longevity of your brass jewelry, we suggest taking these pieces off and storing them in your LG dust pouch when engaging in any of the following activities
- Household or outdoor chores
- Showering, Bathing, Swimming, Tanning or any activity that would expose your item to water/moisture
- Strenuous activities, exercising or any activity that would exposure your item to sweat/moisture
Clean: Should your brass jewelry become exposed to any of the above environmental factors, we suggest gently wiping the piece off with a dry microfiber cloth.
Please reach out to customercare@lisagozlan.com should you have any additional questions or concerns with regards to caring for your brass jewelry.
Gold Vermeil
Material: Our Gold Vermeil refers to a thick layer of 14K or 18K Gold, plated on 925 Sterling Silver. When compared to brass plated jewelry, gold vermeil provides increased strength and durability.
Care: Gold Vermeil jewelry will naturally experience loss of plating and/or tarnishing over time, particularly when exposed to environmental factors like water, moisture, air pollution, items containing sulfur and/or other harsh chemicals.
Store: To increase the longevity of your gold vermeil jewelry, we suggest taking these pieces off and storing them in your LG dust pouch when engaging in any of the following activities
- Household or outdoor chores
- Showering, Bathing, Swimming, Tanning or any activity that would expose your item to water/moisture
- Strenuous activities, exercising or any activity that would exposure your item to sweat/moisture
Clean: Should your gold vermeil jewelry become exposed to any of the above environmental factors, we suggest gently wiping the piece off with a dry microfiber cloth.
Please reach out to customercare@lisagozlan.com should you have any additional questions or concerns with regards to caring for your gold vermeil jewelry.
Sterling Silver
Material: Our sterling silver is composed of 92.5% silver and 7.5% copper (925 Sterling Silver), a combination that is lightweight and highly durable.
Care: Sterling Silver can become tarnished when exposed to water, moisture, air pollution, items containing sulfur and/or other harsh chemicals. To help prevent tarnishing and/or a bild of dirt/oils, we suggest removing your sterling silver when engaging in any activity that may expose the jewelry to the above elements.
Store: We always recommend storing your jewelry in your LG dust pouch whenever it is off the body.
Clean: While sterling silver can become tarnished, you can always clean your sterling silver at home using a silver cleaning agent and microfiber cloth. This will be sure to bring your sterling silver jewelry back to its original luster.
Please reach out to customercare@lisagozlan.com should you have any additional questions or concerns with regards to caring for your sterling silver jewelry.
10K & 14K Gold
Material: Our 10K & 14K gold is handcrafted to last a lifetime and can be worn everyday.
Care: To prevent the build up of oils and dirt, we recommend polishing your 10K / 14K jewelry on a periodic basis with a soft polishing or microfiber cloth. To reduce the appearance of scratches and/or imperfections, we recommend professional polishing every 6-12 months or on a need basis. Avoid contact with harsh surfaces and conditions to minimize scratching and structural damage.
Store: Take care to store your 14k gold in its pouch and away from harsh conditions, somewhere safe and secure.
Clean: We appreciate the natural patina inherent to the life of your solid gold pieces. However, overtime, dirt, oil and grime can build up causing discoloration. For this reason, we recommend polishing your gold on a periodic basis or having your piece professionally polished every 6-12 months.
Please reach out to customercare@lisagozlan.com should you have any additional questions or concerns with regards to caring for your 10K/14K jewelry.
- Household or outdoor chores
- Showering, Bathing, Swimming, Tanning or any activity that would expose your item to water/moisture
- Strenuous activities, exercising or any activity that would exposure your item to sweat/moisture
Clean: Should your brass jewelry become exposed to any of the above environmental factors, we suggest gently wiping the piece off with a dry microfiber cloth.
Please reach out to customercare@lisagozlan.com should you have any additional questions or concerns with regards to caring for your brass jewelry.
What is my Bracelet size?
Measure Your Wrist
- Wrap soft measuring tape, a strip of paper or string around your wrist just above the wrist bone.
- If you are using paper or string, mark where the ends meet with a pen.
- With the measuring tape, note down the measurement of your wrist or measure the length of paper or string against a ruler to determine your wrist size.
| Bracelet Size (in) | Wrist Measurement (in) | Wrist Measurement (mm) |
|---|---|---|
| 5” (Kids) | Up to 4.6” | < 117 mm |
| 6” | 4.7” - 5.6” | 118 - 142 mm |
| 7” | 6.1” - 6.5” | 143 - 165 mm |
| 7.5” | 6.6” - 7” | 166 - 180 mm |
| 8” | 7.1” - 7.5” | 181 - 192 mm |
Based on your wrist measurement, you can determine your bracelet size using our size chart!
This size guide is featured on all bracelet and ring product pages for easy reference. For model measurements or additional sizing tips, please refer to the Size & Fit bar.
If you are still unsure of your size, contact customercare@lisagozlan.com and our team will be happy to assist.
When Will My Order Ship?
Most orders ship within 1-3 business days from the purchase date. Kindly note that during special promotions, new product launches and peak periods, this fulfillment period may fluctuate. Please note, our order fulfillment period is consistent across all shipping services, including Express and Standard.
Made-to-Order items will ship within 2-6 weeks from the purchase date. If your order includes additional ready-to-ship items, and you would like to proceed with a split shipment, please contact customercare@lisagozlan.com and we would be happy to assist! Once your order has shipped, you will receive email confirmation as well as your tracking details. Please reference our Orders & Shipping page for more information.
Will my bracelet tarnish?
The potential for tarnishing will depend on the material of your item!
Brass: Brass-plated jewelry will naturally tarnish and/or experience loss of plating over time, particularly when exposed to environmental factors like water, moisture, air pollution, and items containing sulfur. Please reference our Brass Plated product care for more information on this material and how you can best care for your brass jewelry.
Gold Vermeil: Our Gold Vermeil refers to 925 Sterling Silver, coated in a thick layer of 18KT Gold. While the material nature of Gold Vermeil allows for increased durability, these pieces are still susceptible to tarnishing or loss of plating overtime, especially when exposed to water, moisture, pollution, and items containing sulfur. Please reference our Gold Vermeil product care for more information on this material and how you can best care for your brass jewelry.
Sterling Silver: 925 Sterling Silver can tarnish when exposed to water, air and moisture, forming a dull film over time. However, regular polishing with a silver cloth can always help to restore your item’s original luster! Please reference our Sterling Silver product care for more information on this material and how you can best care for your brass jewelry.
10K / 14K Gold: Our 10K & 14K gold pieces are handcrafted to last a lifetime. We recommend gentle care and periodic polishing to remove any oils, dirt or grime that can become built up overtime. Please reference our 10K/14K product care for more information on this material and how you can best care for your brass jewelry.
Can I Return For A Full Refund?
No, we do not offer refunds to the original payment method. However, If you wish to process a return for store credit you can do so within 14 calendar days of the delivery/pickup date.
Please note, the item must be unworn and in its original condition and packaging to be eligible for return. To learn more about our returns process, eligibility and associated fees, please reference our full Returns Policy or contact customercare@lisagozlan.com.
Thank you for your understanding!
Do I Need To Pay To Process A Return?
When processing an online return for store credit, there is a $10 return shipping and handling fee. This fee will be deducted from your store credit amount. Please note that original shipping expenses are non-refundable.
Please reference our Return Shipping Fees on our returns page or contact customercare@lisagozlan.com for more information.
Shipping Costs & Delivery Timelines
We offer FREE STANDARD SHIPPING on all US orders over $150.
From when your order is placed, please allow 1-3 business days for your items to be fulfilled before your order is shipped. Once fulfilled, you will receive email confirmation and your order will ship the same day via the service selected at checkout.
Please allow 24 hours from when shipping confirmation is received for your tracking to update.
| Service | Fee | Order Fulfillment | Transit Time | Order Delivered |
|---|---|---|---|---|
| Standard Economy | $10.00 or FREE for orders shipping within Canada over $150 | 1-3 Business Days | 1-5 Business Days | 2-8 Business Days |
| Express | $20.00 | 1-3 Business Days | 1-2 Business Days | 2-5 Business Days |
| Service | Fee | Order Fulfillment | Transit Time | Order Delivered |
|---|---|---|---|---|
| Standard Economy | $40.00 | 1-3 Business Days | 5-10 Business Days | 6-13 Business Days |
Please note, all shipping fees are non-refundable.
Can I cancel or update my order?
If you need to cancel or update your order, please email customercare@lisagozlan.com and include “Urgent - Order Revisions” in the subject line.
Please note, once your order has been fulfilled and/or shipping confirmation received we are unable to cancel or update your order. Should you receive your purchase and wish to process an exchange or store credit, please visit our returns page below.
Discount Not Applied
If you received a valid discount code and were unable to apply this at checkout, please email customercare@lisagozlan.com and our team will be happy to assist any time before or after your order has shipped.
Processing Times & Order Tracking
Please allow 24 hours from when shipping confirmation is received for your tracking to update.
At any time once your order has shipped, you can track and monitor your parcels whereabouts by visiting FedEx.com and entering your tracking details. With FedEx Delivery Manager, you can opt to receive email or text notifications of delivery updates while your order is in transit.
Please note, all orders under $500 are shipped NO SIGNATURE REQUIRED. You can opt to require a signature anytime before delivery.
Once our shipping courier has received your shipment, its whereabouts and therefore any delays while in transit (i.e., weather delays, custom clearance delays, holiday delays) are unfortunately out of our control. Please contact FedEx customer service if you require clarification on your package's delivery once in transit.
Order Packaging
In an effort to reduce waste, we do not offer gift wrapping or additional packaging for online orders. Instead, we focus on eco-friendly packaging that is both stylish and functional. To make gifting easier, we individually package each item in its own LG jewelry box, ensuring your purchases can be separated and wrapped as needed.
Single Item Purchases: Your jewelry will be carefully packaged in an LG jewelry box and placed inside a small LG jewelry dust pouch.
Multiple Item Purchases: Each item will be individually packaged in its own LG jewelry box. All items will then be carefully placed together in a larger LG jewelry dust pouch for secure and safe delivery.
Gift Purchases & Receipt
If you are purchasing a gift for someone, please ensure to check the “gift receipt” option at checkout. If your order is for multiple items, please indicate the item(s) in your purchase that will be gifted here in the order notes. This will ensure that you receive a gift receipt/purchase card with your order to be provided to your giftee.
Duties & Taxes
All orders placed within the United States will not incur any duties/import taxes upon delivery.
The prices shown on the website exclude taxes. Upon proceeding with your order, sales tax (if applicable) and shipping fees will be computed based on the overall merchandise value and presented on the Order Summary page.
Lost or Stolen Packages
When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping courier. Lisa Gozlan Jewelry will not assume liability for any packages lost/stolen during the delivery process. If you have any questions regarding filing a claim for a lost/stolen parcel please contact customercare@lisagozlan.com.
