General FAQ
What is my Bracelet Size?
Our brass bracelets are all hand strung on an elastic wire for a flexible fit. If you are unsure of your size and/or measure your wrist to be in between sizes, we always recommend sizing up.
Should you receive your bracelet and the size is not to your liking, you can always reach out to our customer care team or visit our returns portal to process and exchange for another size or style!
My favourite item is sold out. Will it come back in stock?
If the style or size you are looking for is sold out, please sign up for the ‘back in stock’ notification. You will be the first to be notified when new inventory is available for purchase or please contact customercare@lisagozlan.com to place a special order.
When are you restocking your products?
Stay in the loop by joining our newsletter – You will be the first to know when we launch a new product or collection! To sign up, scroll to the bottom of this page, enter your email, and select ‘JOIN’.
Do you offer ring sizing?
Yes! People often need to get their rings resized due to a variety of reasons. For a small labor charge we offer sizing at any time for our core ring collection. Please visit us in person for assistance with selecting a size or contact customercare@lisagozlan.com.
Why did the price change?
Please note that item prices are subject to change without notice based on variables such as gold and diamond markets. We do not offer price adjustments.
Order Questions
How does pre-order work?
A pre-order is an exclusive opportunity to purchase your favourite item before the official launch date. It guarantees your order ships when the item arrives.
My order is not going through. What's going on?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
Oops! I need to change something on my order.
If you need to change or cancel your order, please contact us immediately at customercare@lisagozlan.com. Include your order number and “Change to Order” in the subject line.
I just placed an order. Can I add something else?
We cannot add items to an existing order. Please place a new order for the item and contact us immediately at customercare@lisagozlan.com. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order and will do our best to consolidate shipping all your items together.
Where is my order confirmation?
As soon as you place an order, you should receive an email confirmation to the email address you entered. You will also be notified when the order ships. If you did not receive an email, please check your junk folder and add customercare@lisagozlan.com to your safe sender list.
Shipping questions
When will my order ship?
Most orders ship within 1-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days. Made to order items will ship within 4-6 weeks of placed order.
Do you offer local pick up?
Yes! At checkout you can select local pickup from our Toronto Showroom - located at 87 Cumberland Street. Orders placed will be available for pickup within 24 hours of purchase. Please note the lead time on item(s) purchased. Made-to-order items are estimated at 4-6 weeks. You will be notified when your order is ready.
I just ordered a new item but my order is taking longer than normal. Is there an issue?
Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date.
Returns questions
What is your return policy?
All made-to-order items are FINAL SALE and therefore not eligible for return or exchange. All other products that are unworn and in original packaging are eligible for exchange or store credit within 10 days of purchase or delivery. For more information please visit Shipping + Returns
Can exchanges be made in-store?
Absolutely! Our showroom associates are happy to assist with exchanges in-store for products that are unworn and in original packaging. Order number required. Click here more information about our flagship boutique in Toronto.