All made-to-order items are FINAL SALE, thus not eligible for return or exchange. Please reference Product 'Details' and/or visit our Made-to-Order Collection to view which item(s) are considered MTO.

All other products (i.e. Brass / Gold Vermeil / Sterling Silver) that are unworn and in their original condition, can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Refunds to the original payment method will not be permitted for any product.

Gift Returns: Please note, we do not provide gift receipts. In order for gifts to be processed for store credit or exchange, the order number or full name of the purchaser must be provided. Without proof of purchase, a return cannot be authorized.

For a product to be eligible for return, the item must be unworn and in its original packaging.

Please note: Lisa Gozlan Jewelry reserves the right to refuse a return or exchange if we deem the product has been misused, original packaging is missing, or if proof of purchase is not provided.


DOMESTIC RETURNS (USA)

If you are local to Palm Beach, you can always stop by our Worth Avenue Showroom to process your return. Otherwise, please visit our returns portal and our system will generate a return label for you to ship the item(s) back to us. Please reach out to customercare@lisagozlan.com if you have any questions or concerns with regards to an online return.

Please note: All shipping costs associated with returns or exchanges will come at the customers expense.

Shipping estimates will vary depending on location and the item(s) ordered. Please see below details for more information on shipping and delivery times.

READY TO SHIP STYLES

Ready to Ship styles will ship within 2-4 business days from when an order is placed. Once your order has shipped, you will receive email confirmation with your shipment's tracking information.

MADE-TO-ORDER STYLES

Made-to-Order styles do not enter production until an order is placed. For this reason, we estimate your made-to-order purchase will ship within 2-6 weeks from the order date. Once your item(s) is ready to ship, you will receive email confirmation with your orders tracking information.

Please allow 24 hours from when shipping confirmation is received for your tracking details to update.

SHIPPING COSTS & DELIVERY TIMES

Please note: Orders take 2-4 business days from when an order is placed to be fulfilled and packaged. Once your order is shipped, you will receive email confirmation with your shipments tracking information. This is when your selected shipping method will come into effect.

USA

We offer FREE standard delivery on all orders over $150USD placed within the US.

Standard Delivery (4-5 Business Days): $10.00

Express Delivery (1-3) Business Days): $20.00

Please note: Shipping costs may slightly vary based on location

DUTIES & TAXES

The prices shown on the website exclude taxes. Upon proceeding with your order, sales tax (if applicable) and shipping fees will be computed based on the overall merchandise value and presented on the Order Summary page

Shipments within the United States will not incur any extra duty charges.

LOST OR STOLEN PACKAGES

When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping carrier. Lisa Gozlan Jewelry will not assume liability for any packages lost/stolen during the delivery process. If you have any questions regarding filing a claim for a lost/stolen parcel please contact customercare@lisagozlan.com.